Job Description

Job Title

Objective of Role:

Drive territory growth through providing advanced level technical support including on-site support, telephone support, product, quality, performance, and issue resolution.

Main Duties and Responsibilities:

• Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization
• Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support.
• Facilitate resolution of equipment and service performance complaints.
• Creatively develop proactive solutions/ideas to grow and develop sales in territory.
• Assist with implementation of product upgrade and retrofit programs.
• Provide required level of support for product rollouts, introductions, upgrades, and retrofits.
• Support AWTX training team with feedback to facilitate future versions of documentation and/or materials.
• Maintain and enhance the relationship with AWTX Platinum Distributors service organizations.
• Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans.
• Submit periodic regional sales outlook reports.
• Ability to relay complex technical concepts to be easily digestible to non-technical trainees.
• Manage travel and entertainment budget as required to grow sales in assigned territory.

Qualifications:

• Bachelor's degree in technical field such as Engineering and/or equivalence experience
• 3 - 5+ years Technical Support, Engineering, and/or QA
• Mechanical, Electrical, and Software aptitude and troubleshooting skills
• Must be proactive and display a high level of initiative
• Demonstrated customer service skills
• Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
• Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
• Ability to communicate effectively verbally and in writing. Ability to present in public.
• Business plan and sales strategy development
• Delivering product and sales presentations to both individual and large audiences
• Conducting basic technical training seminars on electronic products
• Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams

Preferred Qualifications:

• BS/BA in Engineering, Electronic Systems, or Computer Science
• Advanced electrical / Mechanical / Software (Windows)
• Customer Service Experience / Help Desk / Supervisor
• Diagnostic logic development
• Experience with ITW business and products

Physical Requirements/Working Conditions:

• Travel 50% while keeping up to date with daily communications and requirements
• Distributor sites and conditions will vary based on industry and product
• Ability to bend, kneel, climb when at customer site
• May be exposed to noise, heat, cold, slippery, wet conditions
• May be required to sit/stand/walk
• May be required to lift 35-65 lbs.
• May be required to climb ladder

Company Benefits:

Best in Class Benefits: Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.

• Affordable Medical, Dental, Vision Insurance
• HSA/FSA with a company match
• Income Protection Benefits
• Industry Leading 401(k) plan
• Paid Time Off
• Parental Leave
• Matching Gift and Volunteer Program

Opportunities to Get Involved and Give Back:

• Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential
• It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas.
• ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need

Compensation Information:

Pay Range: $85,500 - $120,000 per year

Avery Weigh-Tronix is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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