Customer Fanatic Specialist (CFX) Job at S.P. Richards, Atlanta, GA

WjhQUXR3MWhxNEs5eXNrYnlEd3lJVWRFaHc9PQ==
  • S.P. Richards
  • Atlanta, GA

Job Description

Customer Fanatics Specialist

The Customer Fanatics Specialist will be focused on proactively delivering exceptional customer experiences and ensuring customer satisfaction by working to help customers achieve their daily account needs. This position requires a passionate, customer-obsessed professional who excels in building strong relationships, solving problems, and collaborating effectively across departments to meet customer needs. By prioritizing the customer experience, this role aims to drive growth and loyalty across our customer base.

This role will work in collaboration with outside sales and customer service to manage daily business, and lead account ownership within a fluid account base.

Location: Corporate HQ - Vinings, GA (Near Battery Center)

Hours: Mon-Fri 8:00am - 5:00pm

Essential Duties and Responsibilities include the following:

  • Take a proactive approach to customer engagement by reaching out with opportunities, sales, and general customer check-ins.
  • The CFX role works to develop new business within existing accounts.
  • Analyze sales and profitability within key accounts and take action to ensure accounts remain profitable.
  • Assist in credit/terms related conversations as needed.
  • Take inbound leads and work to open and set up new accounts through the onboarding process.
  • Manage and make decisions within the guidelines on customer pricing, contracts, and overrides.
  • Champion customer experience through collaboration with sales, operations, IT, marketing, and merchandising teams on initiatives that enhance the customer experience and support customer retention and growth.
  • Resolve Customer Issues: Manage escalated customer issues through to resolution, coordinating prompt actions with relevant departments to ensure customer satisfaction.
  • Delegate appropriate tasks accordingly to Customer Service, Credit, DC Managers etc

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications:

  • Possess a thorough understanding of SPR departments to guarantee precise and prompt customer response times
  • Strong written and verbal communication skills
  • Innovative thinking skills
  • Works well in a challenging environment
  • Strong project and time management skillset
  • Strong proficiency in fact finding
  • High level of proficiency in judgment
  • Superior attention to detail
  • Ambitious and "can do" attitude
  • Proficient in Microsoft Excel

Education and/or Experience:

  • Industry relevant experience, Internal SPR systems knowledge.

Work Environment: Hybrid Home Office / Headquarters

Physical Demands: This position has normal physical demands of a professional office environment.

S.P. Richards

Job Tags

Work at office, Home office

Similar Jobs

Meijer

Overnight Grocery Stocker Job at Meijer

 ...profile below and apply today! Keep the store moving while the city sleeps. If you...  ...perfect fit. What Youll Do: As an Overnight Grocery Stocker, youll play a critical...  ...-Be part of the team that sets the store up for success Apply today and be the reason... 

SKIM N' DIP LLC

Swimming Pool Service Technician Job at SKIM N' DIP LLC

 ...Job Description Job Description About the Role: The Swimming Pool Service Technician plays a crucial role in ensuring that residential...  ...through reliable service and expert knowledge of pool maintenance. Ultimately, the technician contributes to the overall enjoyment... 

Appetites Kosher Catering Llc

Sales/Operations/Office Assistant Job at Appetites Kosher Catering Llc

 ...compliance paperwork Accounting & Financial Support (QuickBooks) Assist with QuickBooks data entry Handle basic A/P and A/R tracking...  ...oz, portions) Support purchasing and supply tracking Sales & Marketing Support Manage Facebook and basic social media... 

SPAR Group

Reset Merchandiser (Next Day Pay) Job at SPAR Group

 ...dedication and reliability. Thats why we reward team members who commit to the project with milestone-based bonuses: $250 after 30 days $250 after 60 days $500 at project completion Total Bonus: $1,000 (in addition to your hourly wage!) Position... 

Growth Marketing Pro, LLC

Organic Growth Manager, Reddit Job at Growth Marketing Pro, LLC

 ...Growth Marketing Pro, a fast scaling growth marketing agency is looking to hire an Organic Growth manager, Redditto deliver WOW results for our Reddit organicmarketing engagements. Our organic marketing programs are rooted in SEO but have expanded to include AI Visibility...