Job Description
VIP Personal Shopper
Salary Range $72,000.00 - $75,000.00 Base+Commission/year Level Experienced Position Type Full Time
Job Overview
The Personal Shopper in the VIP Client Services team at Dover Street Market plays a key role in nurturing relationships with our most valued clients, offering them a personalized, high-end experience. This position focuses on building lasting connections with VIP clients by delivering exceptional service and representing the brand as an Ambassador of Dover Street Market.
Key Responsibilities
- Actively recruit high potentials and develop VIP relationships
- Establish and manage portfolio of VIP clients
- Actively communicate and provide knowledge of products, trends, and services to VIP clients
- Help define action plans for each client and identify new business opportunities
- Support team to build an acquisition strategy and actively recruit high potentials
- Host client engagement activities and network at VIP events to develop potential clients
- Support the store in driving a client-centric mindset
- Deliver exceptional client service
- Ensure all Dover Street Market standards are maintained
- Represent Dover Street Market as an Ambassador of the brand
Customer Service and Sales
- Ensuring the very best levels of customer service at all times
- Selling, directing, and driving sales
- Offering a personalized shopping and styling experience to our clients
- Ensuring that customers are added to the DSMLA Database
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLA
- Maintaining a Customer Book of key clientele and VIP's
- Leading by example when it comes to follow-up and clienteling.
Key Skills
- A highly motivated and competent individual able to converse at all levels, both internally and externally, with staff and clientele.
- A total self-starter able to set the standard by their own professionalism and attitude.
- Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor.
- Must be energetic, self-motivated, and self-organized. Willing to do whatever is required to get the job done.
- Structured and organized, but be approachable and have a flexible outlook.
- Willingness to work hard and always have the intention to drive the business forward.
- Being able to work on several tasks at a time.
- Being capable of working to deadlines/ability to prioritize/optimal time management.
Key Requirements
- Retail sales and expertise within a luxury business for at least 7 years
- Specific understanding of the Comme des Garons Fashion House, aesthetic, consumer, and sub-brands. Previous experience in selling CDG brands is beneficial
- Specific understanding of all collections and stock availability at DSM
- Client book of potential new business for DSMLA, as well as bringing existing clientele
- Attendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficial
- Language skills are beneficial
- Knowledge of Retail Pro is beneficial
- Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential
- Strong portfolio of VIP clients (at least $1.5m sales/year)
- Commercially driven
- Excellent client development and communication skills
- Deep knowledge of the luxury market
Comme Des Garcons
Job Tags
Full time, Flexible hours