Job Description

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for coordinating inbound/outbound flight schedule and routing to drivers. Payrate: $28 per hour Job Location: 30 Inip Dr, Inwood NY 11096 Benefits: Free Meals 401(k) Dental insurance Disability insurance Health insurance Vision insurance Paid time off Main Duties and Responsibilities: Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule. Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading. Provides accurate and timely information to transportation supervisors / leads Coordinates with Meal Planners regarding irregularities and changes. Qualifications Education: High School Diploma is required Work Experience: Some Office Experience Technical Skills: (Certification, Licenses and Registration) Must be able to read, write, and speak English Must be detailed oriented and organized Must have very good basic math skills Some computer knowledge required Ability to make sound operational decisions in challenging situations Working knowledge of Unimatic/FIDS to gather information needed Highly motivated Good work attendance and work performance Language / Communication Skills: Proven ability to communicate in challenging / stressful situations Ability to deal with the public and internal staff Must be able to read, write, and speak English Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time / Part-time Travel %: None Exemption Classification: Non-Exempt Internal Relationships: Unit employees External Relationships: Public, customers, vendors Work Environment / Requirements of the Job: Normal Office Environment Budget / Revenue Responsibility: (Local Currency) Organization Structure Direct Line Manager (Title): Varies by unit: “GM”, “Mgr, Ops”, or “Dir, Ops” Dotted Line Manager (Title, if applicable): n/a Number of Direct Reports: n/a Number of Dotted Line Reports: Estimated Total Size of Team: 2 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We anticipate that this job will close on: 07/31/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!

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