Job Description

Job Description

Job Description

About Us:

Agave Postpartum Wellness is a nurse practitioner–led women’s health clinic dedicated to supporting mothers through the postpartum period and beyond. Our mission is to provide compassionate, evidence-based care focused on postpartum recovery, lactation, hormonal health, and overall wellbeing.

Position:

We are seeking a  Medical Assistant to join our growing team. The ideal candidate is empathetic, highly organized, and comfortable wearing multiple hats in a small, fast-paced clinical environment. This position involves both  front office and back office responsibilities , so strong multitasking skills are essential.

Responsibilities:

• Manage front office duties including answering phones, scheduling, verifying insurance eligibility, processing prior authorizations, and assisting with patient billing as needed.
• Greet and room patients for postpartum and general women’s health visits.
• Obtain and document vital signs, medical histories, and medications.
• Assist with charting and EMR documentation during and after visits.
• Perform lab draws, urine dips, and specimen handling as directed.
• Maintain clean, stocked clinical areas and ensure smooth daily operations.
• Coordinate patient follow-ups, referrals, and communication.
• Maintain confidentiality and professionalism in all interactions.
• Greet patients warmly and manage the front desk operations effectively.
• Schedule patient appointments and manage the calendar for healthcare providers.
• Handle medical collections and verify insurance information.
• Maintain patient records in compliance with HIPAA regulations.
• Utilize EMR systems and record management.
• Review care plans and ensure accurate documentation of patient information.
• Provide clerical support including filing, typing, and managing multi-line phone systems.
• Communicate effectively with patients regarding their inquiries and concerns while demonstrating excellent phone etiquette.
• Collaborate with healthcare providers to ensure seamless patient care.

Qualifications:

• Medical Assistant (Certified Medical Assistant preferred).
• Prior experience in women’s health, OB-GYN, or family practice preferred.
• Experience with insurance-related and front office responsibilities required (including prior authorizations, insurance eligibility checks, and related administrative tasks) is a REQUIREMENT
• Excellent communication and organizational skills.
• Compassionate, team-oriented demeanor and strong attention to detail.
• Ability to multitask effectively and manage both clinical and administrative responsibilities.
• Familiarity with EMR systems.
• Previous experience as a Medical Receptionist or in a similar role within a medical office setting is preferred.
• Familiarity with medical terminology, health information management, and insurance verification processes.
• Proficiency in computer skills including Microsoft Office applications and EHR systems.
• Bilingual candidates are encouraged to apply to enhance patient communication.
• Experience with dental terminology or working in a dental clinic is a plus but not required.
• Strong organizational skills with attention to detail in documentation review and filing processes. Join our team as a Medical Receptionist where your contributions will directly impact patient care and the overall efficiency of our practice. We look forward to welcoming a new member who is passionate about providing excellent service in the healthcare industry.

Schedule & Compensation:

• Part-time position with the goal to transition to full-time within the next year.
• Hours: Monday through Friday day 9:00 AM - 1:00 PM
• In-office position located at  Agave Postpartum Wellness, Phoenix, Arizona .
• No health benefits are provided for this position.

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