Job Description

Job Description

Job Description

Housekeeping will work closely with other team members such as the Maintenance & Front desk to ensure room maintenance meets quality standards and to help maintain the safety and security of the hotel. We want our housekeeper to take pride in the daily cleaning, so our guests know we care about their comfort.

• Using company standards and procedures, a housekeeper will thoroughly monitor and maintain the cleanliness, sanitation and organization of guest rooms and other areas at the property.
• Remove and replace dirty linens and terry, change, and make beds, clean bathroom and vanity areas, vacuum, and dust.
• Follow proper cleaning procedures for all rooms based on industry and company standards.
• Smile and greet guests, maintain positive guest relations and appropriately handle guest requests.
• Restock and transport cart with cleaning supplies, linen, and amenities to assigned guest rooms and position securely.
• Maintain organized carts and cart/storerooms.
• Use approved chemicals for designated surfaces/areas according to company requirements. Ensure that all chemicals are properly labeled.
• Communicate with the front desk staff about room information, maintenance concerns, lost and found items and any discrepancies between stayovers, check outs and out of order rooms.
• Inspect room fixtures and accessories for proper location, operation, and function, reporting to maintenance and front desk any concerns.
• Ability to exert physical effort in operation cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during your shift..
• Set heating/cooling equipment to proper settings in all guest rooms.
• Perform self-inspections on linen and terry and accept feedback from the quality inspections performed by Management.
• Properly complete and maintain accurate notes on daily clean reports (i.e., Lost and found, maintenance issues, concerns, etc.) Ability to complete duties such as timesheets, videos and logs.
• Cross train in laundry, maintenance and/or front desk functions, if possible.
• Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.
• Performs other duties as assigned.

Qualifications

• 1-2 years in previous customer service position.
• Desire to clean up after property clientele and place items in proper locations in the room.
• Frequent lifting and bending required.
• May be required to work evenings, weekends and/or holidays.
• Bilingual (Spanish) Preferred

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