Job Description

Pay range - $17 to $25 per hour based on experience Summary: We are seeking an experienced and compassionate Doula/Community Health Worker to provide emotional and physical support to expectant mothers and their families. The Doula assists mothers through learning about a person’s birth preferences during prenatal consultations, advocating for clients during and after labor and delivery and assisting with newborn care following births. This role also provides educational support to expecting parents, as well as assistance with breastfeeding and caring for a newborn. Core Scope of Work
Conducting prenatal consultations to explore clients’ birthing preferences and discuss any concerns
Creating birthing plans that outline the delivery room’s environment or home birth setting, who will be present and whether clients want pain relievers
Assisting with preparations for the child’s arrival, such as setting up the nursery or running errands
During labor support, the doula will provide physical, emotional, and informational support to birthing individuals and their family until the client gives birth and is recovering
Acting as an advocate for clients to ensure medical providers adhere to their wishes
Providing advice about nursing and assisting with childcare during the early postpartum period Staying up-to-date with the latest research on childbirth, prenatal care and infant growth and development.
Provide need support for Providers while in Clinic. Act as a bridge between the client and medical staff, ensuring the client's voice is heard and that they have the information needed to make informed decisions.
Actively collaborate with other members of the primary care team including Care Managers, Support Staff and PCPs.
Address Social Determinants of Health (SDOH) issues identified during patient contacts and eliminate barriers to care as appropriate.
Core Job Duties:
Overall Outreach and Tracking
Document all outreach attempts in the EMR provided documentation tool and provide results monthly to allow for aggregate reporting to Health Plans.
Provide direct education or engagement with contacted patients or connect to other resources for education as appropriate based upon initial assessment. Typical engagement would include education on appropriate use of health services, assisting with federal, state and local programs that provide or financially support the provision of medical, social, educational, housing, or other related services, and addressing identified factors affecting health (e.g., social, housing, educational).
Assist the Health Center in maintaining its assigned patient panels with covered Health Plans including helping patients change their primary care provider and helping patient sign up for insurance through the appropriate insurance portals.
Patient and Community Engagement
Schedule a primary care appointment to include helping the patient clear common barriers to care as needed or update Health Plan records to reflect patient actual PCP.
Coordinate a graduated intensity outreach program to engage patient in care. Share information as needed about the Health Center and its services and what they can expect in their first visit. Ensure documentation of outreach attempts follows EMR workflow to allow for patient reassignment by Health Plan at appropriate point.
Contact at least 25% of patients weekly who are deemed to be at high risk by a stratification methodology and engage the individual in care management and coordination services/programming provider by the Health Center.
Healthy Michigan Plan Health Risk Assessment
Attempt to contact identified patients in need of completion of a Healthy Michigan Plan Health Risk Assessment.
Assist contacted members with completion of assessment and address triggered interventions.,
Inappropriate and Preventable ED Utilization:
Contact assigned Health Plan members identified as either high or inappropriate utilizers of the emergency department and encourage engagement with PCP.
Provide education and resources to these members along with encouragement to contact PCP any time they believe they need urgent services to provide the opportunity to address need through Health Center services.
Address identified barriers to care that led to the utilization of ED rather than Primary Care services.
Gaps in Care
Utilize individual and EMR provided reports to prioritize patient outreach attempts to close gaps in care (e.g. missing preventive service, poor chronic disease outcome etc.).
Facilitate scheduling of required visit / testing and eliminate barriers to care as appropriate.
Community Resources/Social Determinants of Health (SDOH)
Conduct SDOH screening and assessment using tools identified by the EMR to uncover individuals needs and connecting members with available community resources addressing, but not limited to, the following SDOH:
Food (issues with providing or accessing food for self and family)
Housing (adequate, safe affordable housing for self and family)
Transportation (non-medical, for employment and daily activities)
Economic Stability (poverty, unemployment, budgeting and financial literacy)
Social and community connectedness
Neighborhood and built environment (access to foods that support healthy eating patterns, crime and violence environmental conditions, community support)
Health and healthcare (access to primary and preventive care, access to health care generally, and health literacy).
Perform other duties as assigned.
Administrative Functions and Reporting
Report the appropriate detailed documentation each month utilizing the patient tracking report:
Outreach attempts
Services provided
Education provided
Referral monitoring and maintaining
Other pertinent program data
Complete accurately, and in a timely manner, all-necessary forms, case recordings and statistical reports, and submits such documentation supervisor within designated timelines.
Maintain confidentiality and follow HIPAA standards in safeguarding patient information.
Attend Weekly staff meeting
Documented interactions with staff in EMR and various reporting systems.
Ongoing Education
Participate actively in regular supervisory and team meetings and training sessions below:
Monthly one-on-one calls with MPCA liaison/staff
Monthly group community health worker team calls
In-person or online webinars / training as required
Participate at least once a month in CHW online peer to peer system
Successful completion of the paraprofessional CHW Training Program within 180 days of hire
Knowledge, Skills, and Abilities:
Must be well-organized, detail-oriented, and have the ability to multi-task in a demanding and constantly changing environment
A strong commitment to serving the underserved and vulnerable populations of the local community.
Strong interpersonal communication skills and the ability to communicate easily with others, including demonstrating active listening skills
Ability to navigate the health care system and advocate for others
Demonstrate flexibility in addressing changing community needs and program environment
Display empathy, respect, and understanding of community resources, clinical core measure goals, and understanding of health center’s values and processes
Ability to maintain confidentiality
Experience in community work, education, or health care strongly recommended
An ability to gain respect and build rapport with community members
Minimum Qualifications: Must be a certified Doula through a state approved training program High School Diploma Excellent Communication Skills Excellent Time-Management Skills

Job Tags

Hourly pay, Local area

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