Job Overview: Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team. Work Schedule: We ask for open availability between Monday-Friday: 6:00 am – 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm Key Responsibilities: Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians. Communication Point: Act as the main point of contact for field teams, customers, and management. Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction. Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations. Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan. Emergency Response: Coordinate emergency response efforts when necessary. Resource Allocation: Ensure efficient allocation of resources to meet operational demands. Collaboration: Work closely with other departments to streamline processes and improve service delivery. Qualifications: 2+ years of dispatching experience. Call center experience is highly preferred. HVAC, Plumbing, Electrical, or other service-based industry experience is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficiency in basic computer applications and call center software. Service Titan experience is a plus. Benefits: Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
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