Job Description
Account Merchandiser (AM)
Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands. The Account Merchandiser (AM) is a key member of the Retail team responsible for stocking and merchandising beverage products under the Buffalo Rock portfolio.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Functions
- AM is to exhibit through his / her words and actions during all working hours a high level of ethical and moral conduct.
- Perform specific activities of the assigned route This includes but is not limited to the selling in of new products, incremental displays, additional merchandising space, and promotions.
- Ability to drive to and from customer sites.
- Service all assigned accounts according to Buffalo Rock Standards and based on Franchise Policy for service frequency.
- Develop and maintain positive professional customer relationships.
- Communicate all transshipping activity in accordance with Buffalo Rock policy and procedures.
- Communicate to the ADC and RSS all new accounts in your assigned sales area.
- Notify ADC / RSS of any change to an existing account, including ownership or closure.
- Properly complete all required paperwork to Company Policy and timeline.
- Monitor all assigned accounts for CDA compliance.
- Communicate daily with ADC / RSS any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
- Achieve required % of Strategic Execution Objectives.
- Execute and achieve all account program key objectives.
- Properly rotate all products in accordance with Buffalo Rock Policy and Procedures.
- Ensure pallets, trays, damaged product, and returns are prepared for pick up at each account.
- Assist management in reporting competitive activity, achieving sales goals and metrics, and promoting Buffalo Rock Purpose and Core Values.
- Will attend all scheduled meetings requiring your presence and / or participation.
- Adhere to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
- Perform all other duties as assigned.
Other Duties and Responsibilities
- Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
- Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
- Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
- Ensure that every reasonable precaution is taken to protect the safety of employee-partners, self, customers, Buffalo Rock property, and customer property.
- Honor and follow through on all business commitments.
- Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."
- Live Buffalo Rock's Core Values:
- Committed to serving our communities.
- Customer success drives our success.
- Integrity matters.
- Obsessed with continuous improvement.
- We care for each other.
- Win the day.
- Competencies
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Accuracy - Ability to perform work accurately and thoroughly.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
- Responsible - Ability to be held accountable or answerable for one's conduct.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Decision Making - Ability to make critical decisions while following company procedures.
- Supervisory responsibilities
- Work environment
- This position is subject to working conditions related to the individual unique working conditions at each account.
- Working conditions will be inside and outside where temperatures will vary from extreme heat to extreme cold, working in rain or snow, all for extended periods.
- Physical demands
- N (Not Applicable) Activity is not applicable to this position.
- O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
- F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)
- C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
- Physical Demands - Lift/Carry
- StandCWalkCSitOManually ManipulateCGraspCReach OutwardCReach Above ShoulderCSpeakCClimbOCrawlOSquat or KneelFBendF - Stand - C - Walk - C - Sit - O - Manually Manipulate - C - Grasp - C - Reach Outward - C - Reach Above Shoulder - C - Speak - C - Climb - O - Crawl - O - Squat or Kneel - F - Bend - F - 10 lbs. or lessC11-20 lbs.C21-50 lbs.O51-100 lbs.NOver 100 lbs.NPush/Pull12 lbs. or lessC13-25 lbs.C26-40 lbs.C41-100 lbs.C - 10 lbs. or lessC11-20 lbs.C21-50 lbs.O51-100 lbs.NOver 100 lbs.N - 10 lbs. or less - C - 11-20 lbs. - C - 21-50 lbs. - O - 51-100 lbs. - N - Over 100 lbs. - N - Push/Pull - 12 lbs. or lessC13-25 lbs.C26-40 lbs.C41-100 lbs.C - 12 lbs. or less - C - 13-25 lbs. - C - 26-40 lbs. - C - 41-100 lbs. - C
- Required education and experience
- Education: High School Diploma or General Education Degree (GED); Preferred
- Experience: No prior experience necessary
- Certifications and Licenses: Must have a valid state driver license, for state of residence, with a good driving record
- Other Requirements:
- Must have smart phone device
- Must have reliable transportation for business use with required insurance coverage; required to drive personal vehicle for work
- Tools and Technology
- Tools- Smart Phone, Motus, Timeclock Plus
- Knowledge
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.
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